Return Policy

Last Updated: July 1, 2026

30-Day Return Guarantee

We offer a 30-day return policy for stock items. If you are not satisfied with your purchase, you may return unused, unaltered items in their original packaging within 30 days of delivery for a full refund or exchange.

Return Eligibility

Items must be unused, unaltered, and in original packaging. Custom-made and personalized orders cannot be returned unless there is a manufacturing defect. Hair care products and accessories must be sealed and unused.

How to Return

To initiate a return, contact us at info@dukehair.com with your order number and reason for return. We will provide you with a return authorization and instructions. Returns without authorization may not be accepted.

Refunds

Refunds will be processed within 5-7 business days after we receive and inspect the returned items. The refund will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Have questions about our return policy?